FAQ

Sure! Here’s a detailed FAQ (Frequently Asked Questions) section tailored for KIDDY RACK, your baby and kids’ product eCommerce store. It’s written in a friendly and helpful tone to build trust with parents and caregivers visiting your website.

❓ Frequently Asked Questions (FAQ)

🛍️ Ordering & Products

Q1: How do I place an order on Kiddy Rack?
Placing an order is easy! Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Once you enter your shipping and payment details, confirm your order, and you’re done!

Q2: Can I change or cancel my order after placing it?
We process orders quickly, so if you need to make changes or cancel, please contact us within 2 hours of placing the order. After that, the order may already be in the dispatch stage.

Q3: Are your products safe for babies and toddlers?
Absolutely! All our products are carefully selected and meet the highest safety standards suitable for babies and young children.

🚚 Shipping & Delivery

Q4: How long does delivery take?
Delivery usually takes 5 to 8 business days after your order is processed. We’ll send you a confirmation email with tracking details once your order is on its way.

Q5: What are your shipping charges?
We charge a flat shipping fee of £5 for orders under £50. Orders over £50 get FREE delivery anywhere in the UK.

Q6: Do you ship outside the UK?
Currently, we only deliver within the United Kingdom. We’re working on expanding our delivery zones soon!

🔁 Returns & Refunds

Q7: What is your return policy?
If you’re not satisfied with your order, you can return it within 14 days of receiving it. Items must be unused, in original packaging, and in resaleable condition.

Q8: How do I request a return or refund?
Just email us at [your support email] with your order number and reason for return. We’ll guide you through the return process.

Q9: Do you offer free returns?
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. In such cases, we’ll cover the return cost.

💳 Payments & Security

Q10: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.

Q11: Is my payment information secure?
Yes! All transactions are encrypted and securely processed by trusted payment providers like Stripe and PayPal. We never store your full payment details.

👶 Accounts & Support

Q12: Do I need an account to shop?
No account is required, but creating one makes it easier to track orders, save shipping details, and view your order history.

Q13: How can I contact customer support?
You can reach us via email at [your support email] or through our contact form on the website. We aim to respond within 24 hours.

📦 Other Questions

Q14: What happens if my item arrives damaged?
We’re really sorry! Please send us photos and details at [your support email] within 48 hours of delivery, and we’ll replace or refund the item.

Q15: Do you offer gift packaging or cards?
Not yet, but we’re working on launching gift options soon. Stay tuned!