Refund and Returns Policy

At KIDDY RACK, we care deeply about your satisfaction. If you’re not completely happy with your purchase, we’re here to make it right. Below is everything you need to know about our returns and refunds process.

✅ Return Eligibility

You can request a return or exchange within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unwashed, and in the same condition that you received it.
• The product must be in its original packaging with tags still attached (if applicable).
• You must have proof of purchase (your order number or receipt).

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items unless they are defective or damaged:

• Bottles & feeding accessories
• Pacifiers & teethers
• Diapers & wipes
• Underwear or swimwear
• Personalized or custom-made items
• Items bought on clearance or marked as final sale

🛠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will replace the item or issue a full refund at no extra cost.

Simply email our support team at [your support email] with:

• Your order number
• A photo of the damaged or incorrect item
• A brief description of the issue

We’ll resolve the matter as quickly as possible.

📦 How to Return an Item

1. Contact Us
   Email [your support email] with your order number, reason for return, and any relevant photos.
2. Receive Return Instructions
   We’ll provide you with return shipping details and next steps.
3. Ship the Item
   Carefully pack the item and send it to the return address provided. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.

💰 Refund Process

• Once your return is received and inspected, we’ll notify you via email.
• If approved, your refund will be processed within 5–7 business days.
• The refund will be issued to your original payment method.
• Please note: original shipping charges (if any) are non-refundable.

🔄 Exchanges

If you wish to exchange an item (e.g., for a different size or color), please follow the return process above and place a new order for the replacement item.

📌 Important Notes

• We recommend using a trackable shipping service for your return to ensure it reaches us safely.
• We reserve the right to refuse a return if the items do not meet the above conditions.
• All refunds are processed in GBP (£) and may take a few extra days to appear in your bank account depending on your payment provider.

If you have any questions or need help with your return, don’t hesitate to contact our friendly team at [your support email].
We’re here to support you — just like we support the journey of every parent and child 💛