Shipping Policy

At KIDDY RACK, we know how exciting it is to shop for your little ones — and how important timely delivery is. That’s why we work hard to make sure your order reaches you quickly, safely, and affordably.

Below is our complete shipping policy for a smooth and hassle-free experience:

📦 Order Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• Once your order is processed, you’ll receive a confirmation email with your order summary and tracking information once shipped.
• In rare cases of high demand or during promotional periods, order processing may take slightly longer. If there’s a delay, we’ll notify you via email.

⏱️ Shipping Time

• Our standard shipping time is 5 to 8 business days across the UK.
• Delivery time may vary slightly depending on your location, weather conditions, or carrier issues, but we’ll do our best to ensure timely delivery.

💷 Shipping Charges

We’ve made our shipping policy simple and transparent:

• Flat Rate Shipping: £5 on all orders under £50
• Free Shipping: Enjoy FREE standard shipping on all orders £50 and above

There are no hidden fees — what you see at checkout is what you pay.

📍 Shipping Locations

• We currently ship to all locations within the United Kingdom.
• International shipping is not available at this time, but we are working on expanding our delivery options in the near future.

📦 Order Tracking

Once your order is shipped, you’ll receive an email with a tracking number and link so you can follow your package right to your doorstep.

Tracking updates may take 24–48 hours to appear after the shipping confirmation, depending on the courier.

❗ Delayed or Lost Packages

We do our best to ensure your order is delivered on time, but sometimes delays can happen due to reasons beyond our control (e.g., courier delays, weather, or holidays).

If your package is delayed or appears to be lost:

1. First, check your tracking link for updates.
2. Contact our customer service at [your support email] with your order number.
3. We’ll investigate the issue and do everything we can to resolve it — including reshipment or a refund, if necessary.

🛑 Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. KIDDY RACK is not responsible for items not delivered due to incorrect or incomplete address information. If you notice a mistake, please contact us immediately before the order is processed.

📬 Missed Deliveries

If the carrier attempts delivery but no one is available to receive it:

• They may leave a delivery card with instructions for redelivery or collection.
• It is the customer’s responsibility to follow up with the courier using the provided instructions.

📦 Multiple Shipments

If your order includes multiple items, they may arrive in separate packages depending on stock availability or warehouse location. We’ll notify you if your order is split and provide tracking for each parcel.

💬 Need Help?

If you have any questions about shipping, tracking, or delivery, please don’t hesitate to contact our support team at [your support email]. We’re here to assist you every step of the way!

At KIDDY RACK, we’re committed to providing a reliable and friendly shipping experience for every family we serve. Thank you for shopping with us!